GPS Priority Support GPS Priority Support
© 2017 All Rights Reserved
Vector Control Management System FAQ
PG 1
VCMS Technical Support Will technical support still be available for VCMS? Yes, phone and email technical support will still be available for VCMS.  Current VCMS users will continue to have resources available to help them continue using their system productively. Who do I contact for VCMS technical support? Beginning March 15, 2011 VCMS technical support is available from Electronic Data Solutions.  Elecdata will continue to work closely with support personnel at Clarke (i.e. Roger Newberry, Jon Beatty) to provide the level of support that VCMS users are accustomed to.  To contact technical support, please email or call:   chadm@elecdata.com(208) 324-8006 How long will technical support still be available for VCMS? We project having technical support available for VCMS during 2011 and 2012, and for several years after the introduction of a new generation of software solutions. Is VCMS technical support free? Each customer can receive support for their first three (3) cases or first thirty (30) days (from first support contact) at no charge.  Thereafter, annual paid support contracts are available to fit your needs.  There are two types of paid support options available: 1. Annual agreement packaged as a case bundle, so users can choose the level of support they need; or 2. Annual unlimited support agreement packaged per mobile device. OPTION 1 – Annual Support Case Bundles Annual Support Bundle, up to 20 cases (5 hours) - $500 Annual Support Bundle, up to 50 cases (12.5 hours) - $1,195 Annual Support Bundle, up to 120 cases (30 hours) - $2,400 Annual Support Bundle, up to 240 cases (60 hours) - $4,800 Annual Bundled Plan provides: • Support access for authorized individuals • High priority support • 5-day turnaround time on hardware repairs guaranteed (for Trimble MGIS equipment) A VCMS support case is defined as a single support request, issue, or incident for up to 15 minutes of a support engineer or developer’s time.  After the first 15 minutes, additional cases will be deducted in 15-minute increments. OPTION 2 – Annual Unlimited Support per Device Equipment Bundle Support for new handhelds purchased from Elecdata -- $295/device/year. Equipment Bundle Support for existing VCMS handhelds -- $395/device/ year. Quantity discounts: Qty. 10-24 - 15% Qty. 25-49 - 20% Qty. 50+ - 25%
Equipment Bundle Support Renewal -- $195/device/year, or $295/device/for 3 years. 1 Year plan provides: • Unlimited access for 1 year for any user of a single system • High priority support • 5-day turnaround time on hardware repairs guaranteed (for Trimble MGIS equipment) • Volume discounts for larger equipment fleets • Renewal discounts What if I have current VCMS eCare? VCMS users with current eCare agreements will receive the full value of their unused technical support.  The only difference is technical support will be provided by Electronic Data Solutions rather than by Clarke.  What if I do not have current VCMS eCare? VCMS users that do not have current eCare agreements can receive support for their first three (3) cases or first thirty (30) days (from first support contact) at no charge.  Thereafter, annual paid support contracts are available to fit your needs as discussed above.  Enhancements and Bug Fixes Will VCMS continue to be developed and enhanced? VCMS software will continue to be supported, but the software will not be further enhanced with any new functionality.  No further development will take place on the current VCMS software architecture. Can I get customized modifications made to my VCMS system? Generally speaking, development efforts will be focused on next generation products.  However, if there is a strong business case for customizing the VCMS system, this can be approached as a paid custom project. What if I have current VCMS USP? VCMS users that have current USP agreements may choose one of three ways to utilize their USP value: 1. Receive credit toward paid support options 2. Receive credit towards VCMS Conversion Software and Migration Services, or 3. Apply toward next generation software solutions What if I do not have current VCMS USP? Because VCMS software will not continue to be enhanced or developed, there would be no reason to continue purchasing USP in subsequent years.  VCMS users that do not have current USP agreements will have to purchase technical support options in order to receive technical assistance with their VCMS software.  Sentinel GIS and next generation software solutions will have software maintenance and support options available for purchase, similar to VCMS USP.
P. O. Box 31 ●| Jerome, ID 83338 ●| Ph: 1-208-324-8006 ●| Fax: 1-208-324-8015 ●| www.elecdata.com Copyright 3/22/2011. DataLink is a recognized trademark and VCMS, DataPlus, HydroPlus and Electronic Data Solutions are registered trademarks of Field Data Solutions, Inc. All other trademarks are registered or recognized trademarks of their respective owners. All rights reserved. All prices listed in U.S. Dollars and are subject to change without notice.